Taking into account the multiple benefits obtained with the implementation of the Electronic Legal Procedures System, the National Public Procurement Directorate (DNCP) issued Resolution No. 718/18 at the end of February, enabling a new module called “Electronic Investigations”, which came into force last March 15. It allows citizens to submit their complaints through the Electronic Investigations Module SICP in the institution's portal (www.contrataciones.gov.py).

As a result of the implementation of this new module, complaints will be processed through an electronic file, allowing the traceability of events and knowing the exact status of the investigation. Therefore, also the complaints submitted in writing to the Intake Desk will be digitized and processed electronically. In this case, the complainant must provide an e-mail address in order to have access to the system and receive the relevant notifications. Another aspect worth highlighting is that the module has the option of submitting complaints with identity protection, which is intended to encourage the submission of as many complaints as possible.

The Electronic Legal Procedures System also has two other modules that have been successfully used, streamlining procedures and increasing their transparency, providing the parties with the convenience of not having to go to the institution to inquire about the status of their procedures. In this regard, it should be noted that, thanks to the implementation of the system, physical notifications have decreased by 40%, representing an optimization of the State's resources through savings in both time and money.